S.I.T.F.U. Espresso Co

S.I.T.F.U. Espresso Co LLC
Package Theft & Delivery Responsibility Policy:
At sitfu espresso, we work hard to ensure every order arrives safely and on time.
Once your coffee leaves our roastery, it enters the care of the shipping carrier (USPS, UPS, FedEx, etc.). Because package theft has unfortunately become more common, we want to make our policy clear so you know what to expect and how to protect your order.

1. Delivery Responsibility
• Carrier Responsibility: The shipping carrier is responsible for your order until it is scanned as “Delivered” to your community mailbox, parcel locker, or doorstep.
• Recipient Responsibility: Once a package is marked as “Delivered,” responsibility for the package transfers to the recipient, even if it is later stolen or goes missing.
• SITFU Responsibility: We will always ship to the address provided and provide tracking information, but we cannot be held liable for theft after delivery is confirmed.

2. If Your Package is Missing
If your order shows as “Delivered” but you have not received it:
1. Check nearby: Look around your mailbox cluster, porch, or with neighbors.
2. Wait 24 hours: Occasionally carriers scan packages early.
3. Contact your local Post Office or Carrier: They may be able to provide details on where the package was placed.
4. File a report:
◦ USPS Missing Mail Form: Submit online here
◦ USPS Theft Report: File a mail theft report
◦ Police Report: For stolen mail, also consider filing with local law enforcement.

3. SITFU Support:
• Replacements/Refunds: Because package theft occurs after successful delivery, we are unable to automatically replace or refund orders in these cases.
• Retailer Advocacy: If your package was insured or shipped through a retailer with coverage (Amazon, etc.), they may be able to issue a replacement.
• Insurance: Some homeowners’ and renters’ insurance policies cover package theft. Check with your provider to see if your order may be reimbursed.

4. How to Protect Your Deliveries
We encourage our customers to take proactive steps to reduce the risk of package theft:

• We Offer Norton Shopping Guarantee with Package Protection at time of purchase.
  • Ship to a work address, trusted neighbor, or family member who is home.
  • Utilize a P.O. Box or UPS Access Point® for added security.
  • Ask your HOA or property manager to ensure community mailboxes are secure and maintained.

5. Questions?
If you ever have concerns about your order, please reach out to us at:
support@sitfuespresso.com

We value every customer and will always do our best to help you navigate the process if your package
goes missing.